At 123go we take data privacy seriously. This Privacy Policy explains exactly what personal information we collect from Pakistani players, why we collect it, how it is protected and what rights you have over your own data. We have written it in plain language so it is actually useful to read.
Six commitments underpinning our approach to data protection
Every piece of data you transmit to 123go — login credentials, payment details, personal information — is encrypted using TLS 1.3. Data stored on our servers is encrypted at rest using AES-256. No plaintext personal data sits in any 123go system.
123go does not sell, rent or trade your personal data to advertisers, data brokers or any other third party for commercial purposes. Your name, phone number, payment details and gaming history belong to you — not to anyone else's marketing list.
Easypaisa and JazzCash payment details are handled through encrypted integrations. 123go does not store your full mobile wallet credentials. Payment confirmation is handled through tokenised references that cannot be reverse-engineered to access your wallet.
You can request a full copy of the personal data 123go holds about you, ask for corrections to inaccurate information, or request deletion of your account and associated data. These requests are processed within 30 days of receipt by our support team.
123go does not hold your data indefinitely. Account data is retained for as long as your account is active. Financial transaction records are retained for five years for legal compliance. Data related to closed accounts is deleted within 90 days of closure unless retention is legally required.
All privacy requests — data access, data correction, deletion, marketing opt-out — can be submitted in Urdu or English through our 24/7 live chat and WhatsApp support. You will receive a confirmation within one business day and a resolution within 30 days.
123go is an online casino and real-money gaming platform operating at 123go-app.com. The Platform serves Pakistani players offering live casino games, online slots, fishing games, Ludo, Andar Bahar, Baccarat and esports betting, all with PKR as the native currency.
For the purposes of this Privacy Policy, "123go", "we", "us" or "our" refers to the operator of the 123go Platform. "You" or "player" refers to any registered account holder or visitor to 123go-app.com. This Privacy Policy applies to all personal data collected through the Platform, including data collected during registration, gameplay, financial transactions and customer support interactions.
This policy is written specifically for Pakistani players. All references to payment methods, currency (PKR) and support channels reflect the 123go experience as it operates in Pakistan. If you have questions about this policy, contact us at support@123go-app.com.
123go only collects data that is necessary for operating the Platform, processing PKR transactions, verifying player identity and complying with anti-money laundering obligations. We do not collect data we do not need.
When you create a 123go account you provide your mobile phone number, a password, and basic profile information including your real name and date of birth. This information is required to create your account and verify your age eligibility (18+).
For account verification purposes, 123go may request a copy of your National Identity Card (CNIC), a selfie alongside your CNIC, and confirmation of the payment method registered to your account. This data is used exclusively for identity verification and anti-fraud purposes.
When you make a deposit or request a withdrawal in PKR, 123go processes your mobile wallet identifier (Easypaisa number, JazzCash number), bank account details for IBFT transfers, or card details for Visa and Mastercard transactions. Full card numbers are not stored by 123go — only the tokenised payment reference provided by the payment processor.
Like any online platform, 123go automatically collects certain technical data when you access the site: your IP address, device type, operating system, browser type, session timestamps and pages visited. This data is used for platform security, fraud detection and performance optimisation.
A record of your bets placed, games played, deposits made, bonuses claimed and withdrawals processed is maintained in your account history. This data is necessary for dispute resolution, bonus administration and financial compliance.
| Category | Examples | Required? |
|---|---|---|
| Registration | Name, phone number, date of birth, password | Mandatory |
| Identity | CNIC copy, selfie verification | On threshold trigger |
| Payment | Easypaisa/JazzCash number, IBFT account, card token | Mandatory for transactions |
| Technical | IP address, device type, browser, session data | Automatic |
| Game History | Bets, wins, game sessions, transaction records | Automatic |
| Support | Chat transcripts, WhatsApp messages, email correspondence | When support is used |
123go uses your personal data only for the purposes listed below. We do not use your data for any purpose that you would not reasonably expect given the nature of the Platform.
123go processes your personal data on the following legal bases:
Given that 123go is built specifically for Pakistani players, a significant portion of data processing relates to PKR payment transactions. This section explains exactly how payment data is handled.
When you deposit via Easypaisa or JazzCash, 123go's payment integration passes your mobile number and deposit amount to the respective payment provider over an encrypted channel. The payment provider confirms the transaction and returns a tokenised reference to 123go. 123go stores only this token, the transaction amount in PKR, the timestamp and the associated account ID. Your mobile wallet PIN and any security credentials remain entirely with the payment provider and are never transmitted to 123go systems.
For IBFT bank transfers, 123go records the transaction reference, the transferring bank name, the amount in PKR and the timestamp. Full bank account numbers are not stored beyond what is necessary for reconciliation, and these records are retained only as long as required by financial compliance obligations.
Visa and Mastercard card transactions are processed through a PCI-DSS compliant payment gateway. Full card numbers are not stored by 123go at any point in the transaction flow.
123go will never ask you for your Easypaisa PIN, JazzCash PIN, online banking password or card CVV through any channel including live chat, WhatsApp or email. If you receive a message claiming to be from 123go and asking for these details, do not respond and report it to our support team immediately.
123go does not sell, rent or trade your personal data. We share data only in the limited circumstances set out below, and only to the extent necessary for the stated purpose.
Transaction data is shared with Easypaisa, JazzCash, NayaPay, SadaPay, banking partners (IBFT) and card payment gateways as required to process your PKR deposits and withdrawals. All payment processor partners are contractually bound to handle your data securely and not to use it for any purpose beyond executing the transaction.
In cases where automated identity checks are insufficient, 123go may use a third-party identity verification service to cross-reference CNIC data. Such services are bound by strict data processing agreements and may not retain your data beyond the verification purpose.
Live casino games and certain other titles are provided by third-party game studios. These providers receive anonymised session identifiers to manage the game session — they do not receive your name, payment details or contact information.
123go will disclose personal data to law enforcement or regulatory authorities where required to do so by applicable law, court order or in connection with a formal investigation. We will inform you of any such disclosure where we are legally permitted to do so.
In the event of a merger, acquisition or sale of assets involving 123go, player data may be transferred to the acquiring entity. In such a case, 123go will notify affected players in advance and the acquiring entity will be required to honour the commitments in this Privacy Policy.
123go does not hold data indefinitely. Retention periods are set based on the purpose for which data was collected and any applicable legal requirements.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Profile Data | Duration of account + 90 days after closure | Account operation; deletion after closure |
| Financial Transaction Records | 5 years from transaction date | Financial compliance & AML obligations |
| Identity Verification Documents | 5 years from submission date | AML compliance requirements |
| Game & Bet History | 5 years from session date | Dispute resolution & compliance |
| Support Correspondence | 3 years from last interaction | Dispute resolution & quality assurance |
| Technical / Log Data | 12 months from collection | Security monitoring & fraud detection |
| Marketing Consent Records | Until consent withdrawn + 3 years | Proof of consent for compliance |
When data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be associated with an individual player.
123go implements a layered security architecture to protect your personal data. The following measures are in place across all systems that handle player data:
In the event of a security incident that affects your personal data, 123go will notify affected players within 72 hours of becoming aware of the incident, and will provide details of what data was affected, what steps have been taken to contain the incident and what you should do to protect yourself.
123go uses cookies and similar tracking technologies on the Platform. This section explains what types of cookies are used and how you can manage your preferences.
These cookies are required for the Platform to function. They maintain your login session, store your language preference and manage security tokens. The Platform cannot function without these cookies and they cannot be disabled without breaking core functionality.
123go uses anonymised analytics cookies to understand how players navigate the Platform — which pages are visited most, where players drop off during registration, and how games are accessed. No individual player is identified in this analysis. This data helps us improve the Platform for all Pakistani players.
You can manage cookie preferences through your browser settings. Most mobile browsers (Chrome, Safari, Firefox on Android and iOS) allow you to block or delete cookies in the privacy settings. Blocking essential cookies will prevent you from logging in. Blocking analytics cookies has no effect on your ability to use the Platform.
123go does not use third-party advertising cookies or tracking pixels that share your browsing data with advertisers. The Platform does not participate in cross-site tracking networks.
As a 123go player, you have the following rights over your personal data. To exercise any of these rights, contact our support team through live chat, WhatsApp or email at support@123go-app.com. We will acknowledge your request within one business day and resolve it within 30 days.
Request a copy of all personal data 123go holds about you, in a readable format, at any time. No fee is charged for standard access requests.
Ask us to correct any personal data about you that is inaccurate or incomplete. Corrections to account name, phone number or payment details must be accompanied by supporting documentation.
Request deletion of your personal data. Applicable to data no longer necessary for the original purpose. Cannot override legal retention obligations (e.g., 5-year financial records).
Request that 123go restricts processing of your data while a dispute about its accuracy or lawfulness is being resolved.
Request a machine-readable export of the personal data you provided to 123go, in JSON or CSV format, for transfer to another service.
Object to processing based on legitimate interests, including profiling. Object to marketing communications at any time by contacting support or using the unsubscribe link in any marketing message.
123go operates a strict 18+ policy. The Platform is not intended for use by anyone under the age of 18. 123go does not knowingly collect personal data from minors. If a player is discovered to be under 18, their account will be immediately closed, all balances will be forfeited and any data collected will be deleted as soon as this is technically and legally possible.
If you are a parent or guardian and believe that a minor has created a 123go account using false information, please contact us immediately at support@123go-app.com. We will investigate and act on all such reports within 24 hours.
123go sends promotional messages — bonus offers, tournament announcements, deposit rewards and platform updates — through SMS and WhatsApp to players who have opted in to marketing communications during or after registration.
Marketing messages are only sent to players who have given explicit consent. You can opt out at any time by:
Opt-out requests are processed within 48 hours. After opting out you will continue to receive transactional messages — deposit confirmations, withdrawal notifications, password reset codes — as these are necessary for account operation and are not marketing communications.
Opting out of marketing communications does not affect your ability to access bonuses and promotions — you can still claim offers visible in your 123go account dashboard regardless of your marketing preference.
123go reserves the right to update this Privacy Policy at any time. When material changes are made, we will notify registered players via SMS or WhatsApp at least 14 days before the changes take effect, except where changes are urgently required by law or regulation.
The effective date and last updated date at the top of this page reflect the current version. It is your responsibility to review the Privacy Policy periodically. Continued use of the 123go Platform after the effective date of any revision constitutes your acceptance of the updated policy.
If you disagree with a material change, you have the right to close your account and request deletion of your personal data before the effective date. Contact 123go support to initiate this process.
For any questions about this Privacy Policy, to exercise your data rights or to report a privacy concern, please contact 123go through any of the following channels:
All privacy requests are acknowledged within one business day and resolved within 30 days of receipt. For data deletion requests, you will receive confirmation of deletion once the process is complete.
You can also read more about your account security and our commitments in our Terms and Conditions and on our Responsible Gaming page.
Encrypted data, no third-party data sales, instant PKR payouts and support in Urdu. Over 500,000 Pakistani players trust 123go. Register today and experience it for yourself.
Create Your AccountOnline gaming should be enjoyed as entertainment within your means. If gambling is affecting your finances or wellbeing, visit our Responsible Gaming page for deposit limits, self-exclusion tools and support resources. 18+ only.